At JaxonMode, we aim to ensure that you are satisfied with every purchase. If you are not completely happy with your order, please review our return and refund guidelines below.
📦 Returns
Items may be returned within 7 days of delivery if they are unused, unworn, and in their original packaging with all tags attached.
Products showing signs of wear, damage, or alteration will not be eligible for return.
To request a return, please contact us at [email protected] with your order details.
💵 Refunds
Since we only accept Cash on Delivery (COD), refunds will be processed in one of the following ways:
Cash Refund: Handed back at the time of product pickup (where available).
Bank Transfer: If a courier cannot provide cash, we will request your bank details to process a transfer.
Refunds are initiated within 7–10 business days after the returned item has been inspected and approved.
🔁 Exchanges
Direct exchanges are subject to product availability.
If the requested item is unavailable, a refund will be issued following the process above.
❌ Non-Returnable Items
Clearance or sale items.
Undergarments, socks, or other hygiene-sensitive products.
Customized or special-order items.
📩 Contact Us
For any issues regarding returns or refunds, reach out to our support team:
Email: [email protected]